SIDES
SIDES, or the StaThe State Information Data Exchange System (SIDES) is a secure, electronic platform designed to simplify and expedite the unemployment insurance process for employers. By facilitating secure communication between state unemployment agencies and employers, SIDES streamlines the exchange of information related to unemployment claims.
WorkForce West Virginia currently offers the following SIDES exchanges:
- Separation Information (SI): Allows employers to electronically respond to requests for separation details.
- Earnings Verification (EV): Enables employers to electronically respond to information requests related to earnings.
- Monetary Determination (MPC): Facilitates the electronic exchange of monetary determination information.
- Determinations and Decisions (DD): [Coming soon] Will allow employers to respond to determination and decision-related claims electronically.
- Additional Fact-Finding (AFF): [Coming soon] Provides a way for employers to electronically respond to additional fact-finding requests.
SIDES Enrollment Information
To help ensure timely, accurate, and efficient responses to unemployment claims, WorkForce West Virginia encourages you to participate in SIDES. By enrolling in SIDES, you’ll benefit from:
- Efficiency: Faster exchange of information with state workforce agencies.
- Timeliness: Prompt receipt of unemployment claim information for quicker response.
- Accuracy: Minimized errors through electronic data transmission.
- Cost Savings: Reduced paperwork and administrative burden.
- Compliance: Simplified adherence to unemployment insurance requirements.
- Enhanced Communication: Clear, direct communication with state workforce agencies.
Enrolling in SIDES is a simple step that offers significant advantages to your business.
Already have a WorkForce West Virginia Employer Account? Login here.
New to WorkForce West Virginia? Sign up here.
For questions regarding SIDES, contact workforcesides@wv.gov or 304-352-0946.
Frequently Asked Questions
I’m unable to log in. The system says there are no requests associated with my account. What should I do?
This commonly happens when the correct account number is not entered, especially if the number begins with leading zeros. Make sure to enter the full account number, including any leading zeros. For example, if your number should be 0001234, ensure you enter all zeros.
How can I get my Personal Identification Number (PIN)?
Your PIN is sent automatically via email each time you receive a request that requires a response. Be sure to check your inbox (and spam folder) for the email from UISIDES@wv.gov.
I’m logged in, but I can’t find any requests. Why is this happening?
The Online Unemployment Compensation Employer Contribution System is used to update your contact details and manage users, but it does not store your SIDES requests. To view any active requests, visit https://uisides.org and log in using your PIN.
I received a message saying someone else is the Administrator of our account. What does that mean?
The Administrator is the person who originally enrolled the employer in the Online Unemployment Compensation Employer Contribution System. If you’re trying to access or modify account settings, you may need to ask the current Administrator to grant you administrative access. If you are unable to contact the Administrator, email eucc@wvinteractive.com with a formal request to grant Administrator access to you.
How can I ensure my information is always up to date?
Regularly verify that your contact information, including email address and administrator details are correct in both the SIDES system and the Online Unemployment Compensation Employer Contribution System. Keeping these details updated will ensure you receive requests promptly.
Can I assign multiple users to our SIDES account?
Yes, you can assign multiple authorized users to your SIDES account. These users will have access to the system but will not have administrative rights unless granted by the account Administrator.
Our previous SIDES contact has left the company and didn’t update the account. How do we update our information?
For assistance in updating your account details, contact the helpdesk at workforcesides@wv.gov or 304-352-0946.
How often will I receive SIDES requests?
SIDES requests are sent when action is required regarding a claim. These requests are typically sent via email, and you’ll receive them based on your involvement with unemployment claims. Be sure to keep your contact information up to date to avoid missing important requests.
What happens if I don’t respond to a request in time?
Failure to respond to requests in a timely manner can result in delays in claims processing and potential penalties. It’s essential to respond to each request by the due date indicated in the notification email.